Global Head of Rider Support & Operations (Mesa)

Posted 2 days ago

cognizantMesa (AZ)

General and Operations ManagersSoftware Publishers

SENIORITY

Manager

About the role

Cognizant is seeking a General Manager of Global Operations to lead a large, distributed customer-support network across markets and time zones. You will own the long-term vision, drive an operating model that scales with growth, and partner closely with Product, Engineering, and executive teams to align support strategy with company priorities.The role focuses on transforming support into a revenue- and retention-driven function while aggressively reducing cost-to-serve through automation, #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.