Customer Service Agent

Posted today

aviationHebron (KY)

Customer Service Representatives Passenger Car Rental

SENIORITY

Junior

SALARY

$17.00 - $19.00 per hour

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About the role

Customer Service Representative (Full-Time)

Location: SIXT Rent a Car Cincinnati/Northern Kentucky International Airport (CVG)

Company: Tom Wood Group Employment Type: Full-Time Pay: $17.00$19.00/hour (based on experience) Available Shifts: Sunday Thursday: 7:30 AM 3:00 PMFridayMonday (4-day workweek):Friday & Saturday: 7:30 AM 5:00 PMSunday & Monday: 9:30 AM 7:00 PMMondayFriday: 1:30 PM 9:00 PM

Job Summary: SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.

Key Responsibilities:

Greet customers in a friendly and professional manner and assist with the rental process
Process reservations, modifications, and vehicle returns
Educate customers on rental terms, vehicle features, insurance options, and available upgrades
Conduct vehicle walk arounds before and after rentals to document vehicle condition
Resolve customer questions, concerns, or complaints with professionalism
Coordinate with operations to ensure vehicle availability and efficient workflow
Maintain a clean and organized counter/work area
Adhere to all company policies, safety procedures, and customer service standards

Qualifications:

High school diploma or equivalent required
Prior customer service experience preferred (hospitality, retail, or automotive a plus)
Strong verbal and written communication skills
Positive attitude with a professional and courteous demeanor
Ability to remain calm and solution-focused in a fast-paced environment
Strong attention to detail and organizational skills
Valid drivers license with a clean driving record
Comfortable working indoors and outdoors in all weather conditions
Ability to stand or walk for extended periods and lift up to 30 lbs

Compensation & Benefits

Pay: $17.00$19.00/hour

Benefits Include:

Paid Time Off (PTO) & Vacation
Paid Holidays
Medical, Dental & Vision Insurance 401(k) with Company MatchLife & Disability Insurance
Training & Career Development
Tuition Reimbursement
DailyPay & Wisely Pay Options
Service AwardsCareer advancement opportunities within the Tom Wood GroupAbout Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group operates automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built on our core values:
Humbly Confident
Passionately Driven
Sincere Desire to Help Others
Uncompromising Integrity

Pre-Employment Requirements: Offers of employment are contingent upon successfully passing:

Criminal background check
Motor vehicle record review
Social Security number verification
Drug screening

Tom Wood Group is an Equal Opportunity Employer.

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