Junior Production Support Analyst Trade Applications

Key Responsibilities: Provide L1/L2 support for trade applications and related systems. Monitor application performance, system alerts, and job schedules to ensure availability. Investigate, troubleshoot, and resolve production incidents in a timely manner. Coordinate with development, infrastructure, and business teams for issue resolution. Document issues, resolutions, and standard operating procedures. Assist in release management, deployment activities, and change requests. Participate in root cause analysis (RCA) and suggest preventive measures. Provide end-user support and respond to queries related to trade applications. Ensure compliance with internal controls, security standards, and SLAs.

Required Skills: Basic knowledge of financial markets/trade life cycle (preferred but can be learned on the job).Familiarity with SQL for data queries and troubleshooting. Understanding of Unix/Linux commands for log analysis and system monitoring. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, 24x7 support environment (shift-based if required).

Preferred Skills: (Nice to Have) Exposure to scripting languages (Python, Shell, or Perl).Experience with incident tracking tools (ServiceNow, JIRA, Remedy, etc.).Knowledge of ITIL processes (Incident, Change, Problem management).Internship or prior experience in a production support or financial services role.