Remote Travel Concierge and Customer Support Specialist

Posted 17 days ago

departuretravelsCary (NC)

Travel Agents Travel Agencies

SENIORITY

Junior

Apply

About the role

Departure Travel is seeking a Lead Travel Agent / Travel Assistant Customer Service team member for a remote role. You will guide clients through every stage of travel planning, respond to inquiries, and maintain professional communication throughout the booking experience. This flexible remote opportunity emphasizes organization, travel knowledge, and collaboration with a supportive remote team, with evenings required occasionally to assist clients.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.