Music & Arts is seeking a Senior Sales Associate to drive exceptional customer experiences in our retail store. In this role, you’ll actively engage students, parents, and educators to understand their musical goals, recommend appropriate instruments, accessories, and lessons, and support rental and repair service sales. You’ll process transactions, manage merchandising and inventory, and help maintain an organized, welcoming store. Partner with teachers and school reps to support local programs, meet sales goals, and mentor junior associates while upholding our student-focused, collaborative culture. Engage customers to understand musical needs and recommend products, rentals, and lessons Process sales, rentals, returns, and repair service orders accurately at POS Support merchandising, stocking, and inventory organization on the sales floor Promote and enroll customers in music lessons and educational programs Collaborate with school service reps and educators to support local music programs Meet or exceed individual and store sales and service goals Provide knowledgeable guidance on band and orchestra instruments and accessories Assist with opening/closing procedures and store presentation standards Mentor and support junior sales associates on products and sales practices Uphold a student-focused, inclusive, and service-driven store culture Retail sales Customer service Point-of-sale (POS) systems Cash handling Product knowledge – musical instruments Inventory management Merchandising Upselling and cross-selling Basic computer skills Communication skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Background in music performance, education, or band/orchestra participation strongly preferred Point-of-sale (POS) and basic retail operations experience Customer service or retail sales training Knowledge of band and orchestra instruments and accessories
