AWS Connect Architect
prism it globalBoonton (NJ)
About the role
Desired Competencies (Technical/Behavioral Competency) Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles. Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway. Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations. Experience integrating Connect with CRMsStrong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting. Experience with Kinesis streaming, call event logs, and analytics pipelines. Good knowledge of AWS security (IAM, roles, policies, encryption).Deployment experience using Terraform/Cloud Formation and DevOps pipelines. Strong documentation, communication, and solution-design skills.
AWS Certifications:
Solutions Architect Associate/Professional, Developer Associate.
Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
Knowledge of WFM/WFO tools (e.g., Verint, NICE).Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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