Retail Full Time Keyholder: Bethesda

Shift Details: Full-Time

Who We Are: At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they lovebig, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role: We're seeking a Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager. As a Framebridge Team Member, You Will:

• Show PrideAdapt & ActEmbrace Challenges
• Secure the BatonMake It Special
• Build to LastAs a Keyholder, You Will:
• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Physical Requirements: This role requires the ability to perform the following physical tasks on a regular basis:

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment

Salary Information: The base range is $19 $19 per hour, Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer: Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions including hiring, promotion, and advancement are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.