General Manager OptimEyes - Full time - West Bloomfield

Principal Duties And Responsibilities: Responsible for the financial performance of the Super Vision Center. Reviews and manages store budgets and financial goals. Works with store managers to develop office sales and profit objectives in accordance with Henry Ford Optim Eyes goals. Leads office and corporate initiatives to measure and improve office and team member performance. Partners with the SVC Director of Clinical Services to strategize office performance improvements. Interviews and selects employees for hire, ensuring offices are adequately staffed. Nurtures and empowers others to achieve. Performs annual performance reviews for staff and managers. Provide timely feedback and helpful coaching while evaluating performance of manager and team members. Accurately assess strengths and development needs of employees and direct the office manager in providing individualized training. Direct the office manager in providing follow-up for training programs to ensure intended behaviors and performance. Coordinate and distribute company-operating procedures to ensure consistency and that all standard operating procedures are followed. Establish strong relationships within the community to strengthen office presence within local industry. Create value for patients and exceed patient expectations. Demonstrate the ability to anticipate patient needs and take action to meet/exceed them. Responsible for ensuring self and team members are responding and addressing patient needs.

Knowledge, Skills And Abilities: Required: Requires high school diploma or GED. Associates degree preferred. Understanding of budgets, revenue, and expense reports required. Previous managerial experience required. Previous optical experience required. Requires the ability to efficiently organize and prioritize daily activities for self and team members to accomplish goals. Requires demonstration of managerial, leadership, communication and interpersonal skills. Requires completion of all required training courses as dictated by Henry Ford Optim Eyes. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy. Must practice the customer skills as provided through on-going training and in-services.

Working Conditions: Works in a retail office environment. May require traveling to different office locations in Southeast Michigan, in a non-company vehicle. Requisition #: 2510320