Real-Time Workforce Management Specialist

Posted 17 days ago

victra verizon authorized retailerWinterville (NC)

Management Analysts Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Victra - Verizon Authorized Retailer in Winterville, NC seeks a real-time Workforce Management (WFM) Analyst to monitor contact-center performance, manage alerts, and ensure operational continuity through proactive analysis and communication. You will analyze KPIs like service levels, AHT, queue lengths, and agent availability, prepare dashboards, respond to alerts, and provide mid-day and end-of-day performance reports.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.