Customer Strategy Senior Consultant
deloitteMorristown (NJ)
Customer Strategy Senior Consultant
Posted today
deloitteMorristown (NJ)
Market Research Analysts and Marketing SpecialistsAdministrative Management and General Management Consulting Services
SENIORITY
Lead
About the role
Overview:
In this role, you will help shape customer strategy and design initiatives that enhance experience and business outcomes. You will work with cross-functional teams on marketing, digital transformation, and product strategy programs, applying structured analysis and delivering client-ready deliverables. You’ll manage workstreams, coordinate stakeholders, and drive implementation plans. This is an opportunity to influence customer journeys and go-to-market initiatives within Deloitte’s Customer Strategy and Design practice, contributing to transformative client projects and measurable value.
Responsibilities:
Support customer strategy, marketing or digital transformation, and/or product strategy engagements Research, synthesize data, and generate insights on customer strategy, channel performance, campaign operations, and experience design Create client-ready deliverables such as presentations, process maps, business cases, journey maps, and implementation plans Collaborate with cross-functional teams to support customer experience improvements and demonstrate business value Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities
Key requirements:
4+ years supporting customer strategy, marketing, digital transformation or product strategy in a client-facing environment 4+ years working with cross-functional stakeholders across strategy, marketing, product, operations, and technology 3+ years experience with customer journey mapping, service design, or channel strategy Bachelor’s degree Ability to travel approximately 50% Legally authorized to work in the United States without employer sponsorship Ability to work independently and in teams Strong written and verbal communication Attention to detail and quality of work Customer journey mapping Service design Channel strategy
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