Collections Specialist - Financial Services - Entry Level

Posted 2 days ago

talent search proNewark (DE)

Bill and Account Collectors Collection Agencies

SENIORITY

Junior

SALARY

$41,600/year

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About the role

Collections Specialist Newark, Delaware | $41,600/year + $3,120 flat commission Full Time | Hybrid, 2 days/week in office | 40 hours/week

What's in it for you?

Tremendous career advancement opportunities 401(k) company match
Employee stock purchase plan
Comprehensive medical, dental, and vision benefits
Generous PTO plus 14 paid holidays
Tuition reimbursement
Fitness center and gym subsidies
Health and wellness programs
Basic life insurance
Pet insurance
Flexible spending accounts12 weeks of 100% paid time off for new parentsPTO for volunteer work you are passionate about
Build Your Career While Helping People Find Solutions

This is an opportunity to build valuable experience in financial services while developing your communication, negotiation, and customer service skills. You'll work with customers who have outstanding accounts, helping them understand their options and establish appropriate payment arrangements. The role combines communication, problem-solving, negotiation, and attention to detail, with opportunities to grow your career.

What You'll Be Doing: Manage a portfolio of assigned delinquent accounts. Contact debtors by phone, email, and written correspondence regarding outstanding debts and payment options. Negotiate and establish payment arrangements. Document collection activities, communications, and payment arrangements accurately and in compliance with federal regulations. Provide respectful, professional customer service while addressing questions and concerns. Use skip tracing tools and techniques to locate difficult-to-reach debtors.

What You'll Need: High school diploma or equivalent.0 to 1 year of experience in collections or related customer service. Strong verbal and written communication skills. Strong negotiation, persuasion, and active listening skills. Ability to handle difficult conversations and resolve conflicts professionally. Strong organization and attention to detail. Basic computer skills. Ability to work flexible days, evenings, and weekends as required. Ability to obtain the required collection license upon placement. Familiarity with collections software, CRM systems, and Microsoft Office. Knowledge of debt collection laws and compliance requirements is a plus.

Schedule: The position is hybrid, with 2 days per week in the Newark, Delaware office. After training, schedules may include:8:00 AM to 5:00 PM10:00 AM to 7:00 PM12:00 PM to 9:00 PMManagement will assign shifts based on business needs, so candidates should be comfortable with the available schedules.

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