Special Technology Specialist
earnhardts auto centersPhoenix (AZ)
About the role
Special Technology Specialist position available with Earnhardt Lexus! Work for one of the largest and most exciting automotive groups in Arizona; Earnhardt Auto Centers! Earnhardt Lexus in Phoenix, AZ is seeking a self-motivated, enthusiastic and hardworking individual to fill this role. Applicants must be 18 years or older and must have a current and valid domestic driver's license (AZ preferred) with a clean driving record.
RESPONSIBILITIES:
Be a modern technology expert for both dealership personnel and customers Offer face-to-face help, device setups, software troubleshooting and act as technical liason for our Lexus Customers Offer concierge-level personal support when customers have problems or questions Pair customer's phone & Demonstrate voice command Demonstrate Vehicle's Features (Adaptive Cruise Control, Navigation, Apple Car play, and Android Auto Ext.) Demonstrate Informational videos to customer Understand and Review 'Glovebox' material such as the Lexus owner's manual, quick reference guide, warranty, etc. Introduce the customer to the service department, schedule and review the 'First Service Appointment' need-to-know details Offer a follow-up appointment to revisit features on the vehicle, as needed Vehicle walk-around (white-glove delivery) Ensure Customer complete satisfaction with vehicle and delivery Ensure Perfect Process Delivery / complete owner-orientation paperwork Follow-up and check-in with customers Build the kind of customer-rapport that keeps them coming back to Earnhardt Lexus for the expertise and kind customer experience that Earnhardt is known for.
REQUIREMENTS:
Strong communication skills Excellent relationship-building skills High degree of interest in technology and ability to explain it, in layman's terms Must have a valid driver's license and excellent driving record 2 to 5 years of customer service experience Experience with logistics and lot management a plus! Ability to multi-task BENEFITS: We offer a great working environment and full benefits package including: Paid Vacation 401K Medical Insurance Dental Coverage Vision Care Flexible Schedule On-Site Medical Clinic for employees and their family Employee Discounts and more! Earnhardt Auto Centers has been around since 1951 and still going strong; continuing to be a privately held, family-owned & family-operated business. Generations of families work for Earnhardt and generations of families continue to shop at Earnhardt. Earnhardt supports local communities and local communities support Earnhardt. Learn more about Earnhardt Auto Centers by visiting www.NoBull.com or www.EarnhardtLexus.com! This opportunity is with: Earnhardt Lexus - 800 E Camelback Rd, Phoenix, AZ 85014
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