Senior Customer Success Manager, Amazon Connect Decisions GTM
amazonwebservicesAustin (TX)
Senior Customer Success Manager, Amazon Connect Decisions GTM
Posted yesterday
amazonwebservicesAustin (TX)
SENIORITY
Lead
About the role
Overview:
As Technical Lead for AWS ASP, you guide enterprise deployments of Amazon Connect Decisions, turning customer data into actionable supply plans. You’ll collaborate with customers and the engineering team to prove value, drive production adoption, and shape the product through customer feedback. You’ll lead cross-functional engagements and help grow a team around scalable AI-assisted supply planning. This role blends hands-on problem solving with strategic enablement to deliver measurable improvements for manufacturers, distributors and retailers. Compensation / Benefits health insurance (medical, dental, vision) 401(k) matching RSUs sign-on payments and relocation when applicable paid time off parental leave
Responsibilities:
Own end-to-end enterprise deployments from kickoff to production Load, validate, and fix ERP data (e.g., SAP) and other data sources to enable forecasts and plans Diagnose root causes of forecast or plan issues and decide data, configuration, or product changes Configure forecasting, supply planning and inventory alerts per customer operations Conduct backtests and compare forecasts to customer baselines; forecast new products with no history Lead workshops with customer planners and executives to drive adoption until handoff to the customer's team Coordinate defect reproduction with engineering, validate fixes, and turn gaps into feature requests with evidence Build reusable deployment assets (playbooks, data checks, AI-assisted tools) and scale them for future deployments Mentor teammates and partner consultants on deployment techniques Report status, risks, and results to leadership
Key requirements:
5+ years working with Data & AI technologies (AI/ML, analytics, databases, storage) 5+ years in Go-To-Market, business development, sales, or consulting Bachelor's degree Experience presenting to technical and non-technical executives 5+ years in program management or cross-functional initiative leadership Experience designing strategies influencing organizational leadership decisions Experience managing cross-functional programs and coordinating release schedules Ability to explain complex technical concepts to diverse audiences Proven track record leading multi-year cross-functional initiatives leadership and mentorship cross-functional collaboration stakeholder management AI/ML, GenAI, analytics and data integration ERP data handling (e.g., SAP) Forecasting and supply planning
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