Office Experience Leader & Coach (Client-Focused Ops)

Posted 18 days ago

hr blockKansas City (MO)
General and Operations ManagersOffice Administrative Services

SENIORITY

Mid

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About the role

H&R Block is seeking an Office Manager in Kansas City, Missouri, who will own the client experience in their offices. This role emphasizes leadership, coaching, and operational discipline to ensure quality client interactions and satisfaction. With at least 3 years of related experience and a bachelor's degree, you will guide teams through new processes while maintaining execution quality. A commitment to client-centric service and the ability to make sound judgments are critical for success. #J-18808-Ljbffr

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