Director of Parts

SUMMARY: An established, multi-location heavy equipment dealership is creating a new enterprise leadership role following the planned retirement of its long-tenured Parts leader. This is a chance to build rather than inherit: design the Parts and digital-commerce organization for the next decade, with executive sponsorship, a new dealer management system, and a mandate to make parts availability a competitive advantage. The Director owns enterprise Parts strategy across all branches, manufacturers, and channels, working within a Fleet Operations & Customer Uptime group alongside Service and Rental. The role also leads the Parts workstream of a DMS conversion and launches the company's first Parts e-commerce platform.

RESPONSIBILITIES: Customer Uptime: Own machine-down events, Parts-delayed work orders, backorders, and proactive customer updates. Inventory & Working Capital: Build a data-driven stocking strategy that improves turns and fill rates while reducing aged stock. E-Commerce: Define the online catalog, pricing rules, ordering workflow, and fulfillment model; drive customer adoption and online revenue. Supplier Performance: Implement OEM and vendor scorecards, lead recovery plans, and maximize rebate and return programs. Warehouse & Logistics: Standardize receiving, transfers, and cycle counts. Financial Ownership: Manage Parts revenue, gross profit, pricing, inventory investment, and budgets. People Leadership: Recruit, develop, and hold accountable a multi-location team while building succession depth. OPPORTUNITIES The bar is measurable. 2027 expectations include enterprise fill rates of at least 80%, building toward 85% or better, inventory turns of 3.0x minimum (3.5x target), 98%+ cycle-count accuracy, and zero Parts-delayed work orders without a recovery plan. Change during transition. You will succeed a leader with decades of institutional knowledge while guiding a system conversion without disrupting daily operations. Built from the ground up. E-commerce does not yet exist, bringing full ownership of its launch and accountability for adoption and revenue. Real upside. Enterprise scope, executive access, and a lasting legacy. WHAT YOU BRING Proven leadership of multi-location Parts, product support, aftermarket, supply-chain, or industrial distribution operations Command of fill rates, demand planning, inventory turns, purchasing, pricing, margin, and working capital Hands-on experience implementing e-commerce, online catalogs, customer portals, or ERP/DMS systems Background with a Cat, Deere, Komatsu, Volvo CE, or similar dealer network, an OEM, or an industrial distributor strongly preferred Bachelor's degree or equivalent experience preferred Leadership traits: customer-uptime mindset, enterprise thinking with operational follow-through, data-driven judgment, urgency, digital curiosity, financial discipline, and integrity.