Service Operations Manager- Wastewater
xylemBeaumont (TX)
About the role
Job Description: Service Manager, Wastewater (BOO Operations)
Location: Nederland, TX Position Type: Full-Time | Site Leadership Role
Position Summary:
We are seeking an experienced Service Manager to lead all aspects of operations at a large, complex industrial water and wastewater treatment facility operating under a long-term BOO (Build-Own-Operate) contract. This role is fully accountable for site performance, safety, team leadership, and customer satisfaction. The Sr. Service Manager will lead a 24/7 operation, driving reliability, developing people, and ensuring delivery against contractual performance obligations. The ideal candidate is a hands-on, front-line leader who can navigate complex challenges, think critically, and develop creative solutions while building and leading a high-performing team.
Key Responsibilities:
- Provide overall leadership and accountability for site operations, including process water and wastewater treatment systems
- Lead and develop a multi-discipline team of operators, maintenance technicians, and support personnel in a 24/7 environment
- Drive site performance against key KPIs including safety, uptime, water quality, and customer satisfaction
- Serve as the primary customer interface, maintaining strong relationships and ensuring alignment with contractual obligations
- Ensure full compliance with all safety programs, environmental regulations, and operating procedures
- Oversee site financial performance including budgeting, cost control, and operational efficiency [Lead troubleshooting and resolution of complex process and operational issues, including biological treatment systems (MBR/MBBR)
- Drive continuous improvement initiatives across operations, maintenance, and team performance
- Establish and maintain strong operational discipline, documentation, and reporting standards
- Coordinate with internal stakeholders (engineering, corporate support, EHS, supply chain) to ensure successful execution within a large, matrixed organization
Required Qualifications:
- Minimum 7 years of wastewater treatment experience, including MBR or MBBR systems
- Minimum 5 years of people management experience
- Bachelor of Science degree (technical or related field)
- Demonstrated experience in an industrial environment (e.g., chemical, oil & gas, manufacturing, utilities)
- Proven leadership ability in a 24/7 operations setting
- Strong understanding of safety programs, regulatory compliance, and operational risk management
Preferred Qualifications:
- (Nice to Have)
- Degree in Engineering (Chemical, Mechanical, Environmental, or related)10+ years of people management experience
- Deep experience in industrial wastewater treatment, specifically MBR systems
- Prior P&L ownership or financial accountability
- Experience working within a BOO or contract operations
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