Government Contact Center Leader Hybrid Operations
Posted 19 days ago
sun lifeKansas City (MO)
General and Operations ManagersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Mid
SALARY
$64,700 and $97,100
About the role
Sun Life is seeking a leader to oversee customer service operations in Kansas City. This hybrid role involves managing the government contact center, ensuring quality service delivery, and improving operational metrics.
The ideal candidate has extensive experience in customer service operations, a minimum of 8 years of relevant background, and strong leadership skills. The salary range for this position is between $64,700 and $97,100, along with potential annual incentives.
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