Guest Service Associate (IceDen)

Posted 9 days ago

nhl florida panthersPompano Beach (FL)

Amusement and Recreation Attendants All Other Amusement and Recreation Industries

SENIORITY

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About the role

Guest Service AssociateA Guest Service Associate's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants. The Guest Service Associate will also assist with theme nights and other events within the facility.

Essential Duties & Responsibilities:

Monitor all public session skating events both on and off the ice
Supervise skating to ensure safe operations at all times
Issue skates and monitor the skate rental counter during public skating sessions
Maintain and care for rental skates
Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties to ensure the cleanliness of the Panthers Ice Den lobby and rental areas
Provide excellent customer service and ensure that all facility policies are properly implemented
Know and follow emergency procedures for building and evacuation plans
Perform additional duties as required

Qualifications:

Must be 16 years of age or older; college student preferred
Strong ice-skating skills required; must be able to skate and pass a skating test
Prior ice-skating rink experience preferred
Effective leadership skills with a positive, team-first attitude
Professional appearance and presentation
Comfortable working in a fast-paced environment
Must be able to lift items up to 50 pounds
Must be available to work Friday nights and weekends
Position Type / Expected Hours of Work:

This is a part-time, non-exempt (hourly) position. Must have flexible hours with the ability to work nights, weekends, and holidays as needed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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