Call Center Representative
legacy parking companyChicago (IL)
About the role
Call Center Representative Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
- Answer a high volume of inbound calls
- Resolve customer concerns while providing top of the line service
- Navigate internal database and input customer information
- Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
- Provide an excellent customer experience with every call
Qualifications:
- Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
- Ability to work in fast paced environment
- Ability to navigate multiple internet-based applications simultaneously
- Excellent verbal and written communication skills
- Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.
- This is not a remote position. It is required to be onsite.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this