Guest Service Manager
pizza ranch altoonaAltoona (IA)
About the role
Guest Services Manager We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our restaurant. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
- Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
- Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
- Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
- Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
- Monitor and maintain inventory levels, including ordering and restocking as needed
- Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
- Other duties as assigned
Qualifications:
- Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and property management systems
- Flexibility to work evenings, weekends, and holidays as needed
Perks:
- Dental insurance 401k with up to 3.5% company match
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Free meal per shift worked
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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