Key Holder
itsugarEast Boston (MA)
About the role
Retail KeyholderIT'S Fun, IT'S Flexible, IT'S EntertainingIT'SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT'SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT'SUGAR from other candy retailers. First is our product an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance full of bright colors, loud music, and lighthearted rebellion. The third is the people passionate, optimistic, and energetic. IT'SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier "SUGARTAINER" in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store.
What you'll do?
IT'S Exciting!
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you
Deliver exceptional Customer Service:
- Assist customers with requests and inquiries.
- Follow our customer engagement model, SUGARTAINMENT.Ensure sales floor is clean and organized while maintaining store visual standards.
- Operate POS/register to properly cash out all customers.
- Achieve Sales Goals:
- Follows through on customer's requests for specific items and suggests additional products.
- Use selling skills through explaining benefits, features, prices, quality, value, and other product information.
Support Store Operations:
- Maintains store cash handling records.
- Responsible for opening and closing procedures as needed.
- Merchandises displays to visual guidelines.
- Assist in set-up for special events and promotions.
- Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager.
- Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
- Embody our Core Values:
- Represent our core values: IT'S being Positive, Playful, Present and a Difference Maker.
- Display enthusiasm and cheerfulness while working collaboratively in a team environment.
Requirements: What you need to join the fun: Must be 18 years of age or older.
Education: High School diploma or equivalent preferred.
Years of Experience: 6 months in a similar retail role preferred
Willing to work a flexible schedule including days, evenings, weekends, and holidays. Must be able to use a POS/cash register. Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear. Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance. Must be able to work alone or with the minimum amount of supervision.
What's in it for you?
- IT'S Even Sweeter
- Flexible scheduling
- Career growth Opportunities
- Training and Development 30% Employee Discount
Perk Spot (Discounts on cell phone, travel, theme parks, etc.)401k with company match beginning the 1st of the month after 60 days of employment.
Employee Assistance Program
And More!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.