Senior Customer Experience Manager

Posted 2 days ago

virtual vocationsDenver (CO)

Customer Service RepresentativesCustom Computer Programming Services

SENIORITY

Senior

About the role

Building long-term relationships with Strategic clients, the full-time Senior Customer Experience Manager will ensure successful onboarding, drive adoption of AI solutions, and collaborate cross-functionally to enhance customer experiences in a remote environment. Key responsibilities Build and maintain trusted relationships with Strategic customers to demonstrate the value of Maven's platform Lead efficient and customized onboarding engagements tailored to complex enterprise workflows Partner with customers to drive platform adoption, identify scaling opportunities, and provide strategic guidance on AI best practices Required qualifications 7+ years of experience in customer success, account management, or CX leadership roles, preferably in SaaS or AI-enabled platforms Strong account management experience with technical and strategic stakeholders, particularly with Fortune 100 clients Familiarity with AI/ML, LLMs, or enterprise automation tools is a plus Experience in navigating AI quality, prompt tuning, or training data workflows A customer-first mindset with a passion for ethical, human-centric AI

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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