HR Shared Services Representative, Associate

Posted today

atr internationalSan Diego (CA)

Human Resources Specialists Human Resources Consulting Services

SENIORITY

Junior

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About the role

Job Description:

As a member of our Client's HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.

Principal Duties and Responsibilities:

Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.) displays candor, respect, and fairness.
Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, Service
Now, Bswift, Eightfold, etc.
Level of Responsibility:
Works under supervision.
Decision-making affects direct area of work and/or work group
Requires verbal and written communication skills to convey information May require basic negotiation, influence, tact, etc
Tasks require multiple steps which can be performed in various orders some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Requirement: Education Requirement Bachelor's degree. ORAssociate's degree and 2+ years of Human Resources work experience ORHigh School Diploma or equivalent and 4+ years of Human Resources work experience.

Preferred Qualifications: Bachelor's degree in Business Administration/Management, Human Resources, or related field.1+ year of HR Shared Services or Human Resources work experience. Must HaveHR Shared Service

Benefits: Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance Paid sick leave is provided in accordance with applicable state and local laws.

Compensation: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select. Work AuthorizationATR International, Inc cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar) Candidates must have valid U.S work authorization. ATR International, Inc is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees.

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