Customer Service and Sales Representative in the Lawn Care Industry

Posted 10 days ago

lawn doctorApex (NC)

First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers Landscaping Services

SENIORITY

Mid

SALARY

$40,000.00 - $60,000.00 per year

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About the role

Customer Service & Sales Representative

Location: Apex, NC

Compensation: $40,000.00 - $60,000.00 per year

Overview: We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns.

Key Responsibilities:

Respond to customer inquiries via phone, email, and in person
Educate customers on lawn care programs, treatments, and service options
Generate new sales and upsell existing customers
Follow up on leads and prepare service quotes
Address customer concerns and ensure high satisfaction
Maintain accurate records in CRM system
Coordinate with field technicians to ensure quality service delivery
Stay current on regional lawn care best practices and seasonal needs

Qualifications:

Previous experience in customer service and/or sales
Working knowledge of lawn care, turf management, fertilization, and weed control
Strong communication and relationship-building skills
Self-motivated with the ability to meet sales goals
Organized and detail-oriented
Basic computer skills

Preferred Qualifications:

Experience with residential lawn care programs
Familiarity with CRM software
Knowledge of warm and cool season grasses common in North Carolina

Our Franchisees Need People Like YouHere at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible.* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

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