Remote Client Success Manager Lead Scale & Retain

Posted 3 days ago

definitiBrooklyn (NY)

Sales ManagersOther Management Consulting Services

SENIORITY

Mid

About the role

Definiti is a national retirement services company offering remote-first roles. The Manager of Client Success leads a growing team of Client Success Managers to deliver exceptional client outcomes, retain clients, and expand their books of business through strategic relationship management. The role emphasizes leadership, performance management, and cross-functional collaboration with Sales, Operations, and Leadership to ensure scalable, high-quality service delivery.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.