Customer Support Representative-III

Posted 16 days ago

abacus serviceLos Angeles (CA)

Customer Service Representatives Couriers and Express Delivery Services

SENIORITY

Junior

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About the role

Join Our Team in Los Angeles, CA!Are you ready to be a part of a dynamic team that empowers local economies? At Door Dash, we're expanding into new verticals and enhancing customer experiences. We're looking for a detail-oriented Customer Experience Specialist to support a newly launched product during its pilot phase. Based in the vibrant city of Los Angeles, CA, this role offers an exciting opportunity to contribute to our growth journey.

Role Overview: In this role, you'll be part of a focused pod dedicated to delivering high-quality, reliable customer service. If you're organized, responsive, and enjoy solving problems, we want to hear from you!

Key Responsibilities: Respond to inbound customer inquiries via email and SMSEvaluate refund eligibility based on policy and criteria Validate order details before processing Prepare and submit structured approval requests Track resolution status and ensure accurate case closure Complete required forms, documentation, and daily reporting Escalate high-risk or policy-exception requests when needed Communicate clearly and professionally with customers Identify recurring issues and flag trends to the pod lead

Requirements: Prior customer support or similar relevant experience Strong written communication skills High attention to detail and comfort with policy-driven frameworks Ability to follow structured SLA processes accurately Sound judgment in determining when to escalate Proficiency with Google Suite and email Availability to work evening and weekend shifts Preferences Bachelor's degree or higher, or currently pursuing one 1 year of experience in sales, consulting, strategy, or related fields Experience working with external partners Ability to thrive in a fast-paced, evolving environment Ready to make an impact? Apply now and join us in shaping the future of customer support at Door Dash!

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