Call Center Representative

Position Overview: Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do: Make and receive calls to discuss past-due accounts with customers Provide clear, empathetic explanations of account status and available resolution options Negotiate payment arrangements in alignment with Company guidelines and compliance requirements Document all interactions accurately and efficiently Meet daily, weekly and monthly performance goals Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPAWhat You Bring Strong communication and active-listening skills Ability to stay composed, confident and solutions-focused Comfort working with performance metrics and structured call expectations Basic computer proficiency and ability to learn new systems Prior collections or call center experience is helpful but not required. - We provide training Why You'll Love Working Here Uncapped earning potential with competitive hourly pay Hybrid work arrangements Business casual work environment Medical, dental and vision insurance (with HSA Option)Employee Assistance Program (EAP)Company paid Life Insurance Company paid Short Term and Long Term Disability 401(k) with Company match Paid time off and paid holidays Comprehensive training and ongoing coaching Supportive team culture that values respect, compliance, and ethical practices If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!