Administrative Assistant

Administrative AssistantDo you enjoy keeping things organized, helping others, and making sure important details don't fall through the cracks? Are you ready to use your administrative and customer service skills to support a fast-moving sales team?Socket Fiber is looking for an Administrative Assistant to join our Business Sales team. In this role, you'll work closely with the Director of Sales and sales team members to support administrative needs, maintain accurate information, assist customers, and help keep quotes, contracts, orders, and billing activities moving forward.This position is a great fit for someone who is organized, detail-oriented, comfortable communicating with customers and internal teams, and able to manage changing priorities in a fast-paced environment.Job Classification: Non-ExemptA Day in the Life You may start your day reviewing sales reports, updating information in Salesforce, or checking the status of customer orders. Throughout the day, you'll prepare contracts and spreadsheets, answer customer questions, collect missing documents or signatures, and coordinate with internal teams to resolve order and billing concerns. You may also help prepare sales presentations, support customer events, coordinate interviews, or assist with onboarding a new team member. Priorities can shift quickly, so strong organization, communication, and follow-through will be important.What You'll Do: Key Responsibilities Include:Maintain and prepare reports used to support the management of the sales teamMaintain accurate information in Salesforce and produce reports as neededAssist with quotes, contracts, orders, add-on services, and order-status follow-upHelp customers with questions related to contracts, orders, invoices, paperwork, and signaturesCoordinate with internal teams to resolve outstanding order and billing concernsCompile customer billing and long-distance audits as requestedCreate spreadsheets containing costing details for multi-location quotesAssist with sales presentations and customer-facing events, including lunch & learns, trade shows, and exposSupport agent quotes, contracts, orders, and billing needsAssist with recruiting activities, including maintaining job postings, managing resumes, scheduling interviews, and sending assessmentsHelp onboard and train new team membersDesired Attributes: Beyond the qualifications, these attributes are what make someone a great fit for our team:Strong organizational skills and attention to detailAbility to prioritize responsibilities and meet deadlinesProfessional, positive, and friendly communication styleComfort managing multiple projects and changing prioritiesStrong problem-solving skills and sound judgmentDependable follow-through and a team-focused approachFlexibility in a fast-paced business environmentWhat Will Help You Stand Out: Preferred Qualifications:Experience supporting a sales team or working in customer serviceStrong working knowledge of Microsoft Word and ExcelExperience using Salesforce or another customer relationship management systemExperience preparing reports, spreadsheets, contracts, or customer correspondenceComfort communicating with customers, vendors, managers, and employeesWhy Join Socket Fiber: At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just providing a service, we're creating access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.A few of the keyways we strive to make employees feel valued include:Competitive compensationMedical, dental, vision, life, and 401k matchingFree coaching/counseling for employees & familiesFree fiber service, if available in your areaTuition reimbursement for personal and professional growthCommunity engagement opportunitiesCulture that values results, effort, and integrityOur Core Values:RespectFor people, property, and partnershipsAdvocacyWe don't just support, we stand up for customersTransparencyHonest in everything we doProgressAlways moving forwardWinningWorking together to deliver positive resultsReady to apply? If you're ready to use your organizational and customer service skills to support a growing sales team, we'd love to hear from you. Apply today!This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify.RequirementsWhat We're Looking For: To be considered for this role, you'll need the following required qualifications:High school diploma or equivalentTwo years of job-related experience in sales support or customer serviceStrong proficiency with Microsoft Word and ExcelTime management and organizational skills to balance competing priorities and meet deadlinesProfessional verbal and written communication skillsProfessional correspondence preparation experienceMathematical proficiency, including calculations involving discounts, interest, commissions, and percentagesAnalytical thinking and sound decision-making skillsCapacity to perform routine computer and office-based work for extended periodsOccasionally able to stand, walk between work locations, visit customer offices, and lift or move items weighing up to 25 pounds