Account Clerk - General

What You'll Do: As a General Clerk, you will: Greet members of the public (taxpayers, visitors, and other County personnel) upon arrival, identify their needs, and provide assistance or direct them to the appropriate staff member. Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue's Office. Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes. Answer incoming calls, provide information as needed, and transfer calls to the correct staff or department. Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding to or forwarding messages as needed. Support the Business Division by assisting applicants with general inquiries, required forms, step-by-step process guidance, and filing or renewal requirements. Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions. Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system. Monitor office supply levels, process staff supply requests, and order and receive office supplies.

What We're Looking For: Must have a high school diploma or GED.Prior office experience or customer service experience is preferred. Prior experience with AS400 is preferred. Other Knowledge, Skills, and Abilities: Strong computer skills (AS400 preferred), math skills, and ability to use standard office equipment. Excellent customer service skills, including professional telephone etiquette. Ability to maintain confidentiality at all times. Strong problem-solving skills with attention to accuracy and detail. Supplemental Information

Physical Demands: Requires moderate physical effort, including walking, sitting for extended periods, stooping, kneeling, bending, reaching, and gripping. May occasionally lift or handle materials weighing up to 20 pounds. Position may require walking to the Downtown Mall Post Office to collect or send mail. Environmental Conditions: Work is performed in a temperature-controlled office environment, with occasional travel on foot to the U.S. Post Office, and is not subject to adverse environmental conditions. To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefitsAll positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The County's EEO Utilization Report is available at www.fcva.us/jobsBenefitsThere are a wide variety of benefits available to Frederick County employees. These benefits include: health, dental, vision, life insurance, optional life and disability plans, flexible spending account for health care, dependent care assistance program, an employee assistance program and a deferred compensation program. Please click here to view our Frederick County Employee Benefits information page with full details on all insurance plans offered.