Global Support & Technical Excellence Leader
jobleadsusSouth San Francisco (CA)
Global Support & Technical Excellence Leader
Posted yesterday
jobleadsusSouth San Francisco (CA)
SENIORITY
Manager
About the role
Twist Bioscience is seeking a Vice President, Global Support to lead Customer Support and Scientific Technical Support across the Americas, EMEA and APAC. You will build teams and processes for a proactive, AI-assisted, data-driven support organization that puts customers at the center of every decision.
You will drive a multi-year strategy, scale operations across regions, and lead a high-performing team of scientists and support professionals to deliver fast, expert help for Twist products.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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