Change Ticket Coordinator

Posted 2 days ago

virtual vocationsNew York (NY)

Information Technology Project ManagersComputer Systems Design Services

SENIORITY

Mid

About the role

To support the SMIT program, the full-time Change Ticket Coordinator will manage the lifecycle of design and network change tickets using ITSM systems, ensuring process efficiency and compliance while working remotely with occasional site access. Key ResponsibilitiesCreate, update, and close Unified Change tickets in ITSM systems Utilize AI tools to validate and populate ticket fields Track requirements, deliverables, and approval gates throughout the ticket lifecycleRequired Qualifications1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable) U.S. citizenship and eligibility for government clearance Strong attention to detail and organizational skills Ability to work collaboratively in a fast-paced, cross-functional environment Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira)

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.