CLIENT SERVICES SPECIALIST

Summary: Provides reentry case management and customer service support for Re-Entry Center designed to engage and promote success of participants in the community. Performs accountability and progress check-ins, administrative support, and assists case managers with case coordination and documentation. Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members in order to promote successful completion of reentry services

Primary Duties and Responsibilities: Documents progress and accountability check-ins with all participants entering the facility and provides a positive, engaging presence designed to promote rapport building and mutual respect. May complete drug screens according to assigned random schedule for each client check-in. May perform sobriety testing via breath analysis and drug testing on participants who enter the facility for any purpose and document results for case-management purposes. Completes initial intake process with participants, including intake paperwork, input into Company database, and assignment of groups and other services designed to support participants needs. Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers, visitors and the general public. Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports. Files, prepares charts and performs data entry as assigned to manage progress and compliance with program expectations. Responsible for office opening and closing procedures as assigned. May facilitate orientation and psycho-educational/behavior modification groups as assigned. Documents participants' attendance, participation and progress in Company database and shares same with Company staff to ensure case coordination.

Minimum Requirements: High school diploma required. Two (2) years college coursework in Human Services or business discipline preferred. Valid Driver's license preferred. Bachelor's Degree in Criminal Justice, Social Work preferred. Minimum of six months experience in Human Services field with direct participant services preferred. Minimum of six months experience working with minority populations preferred. Effective customer service skills. Effective communication skills with internal and external contacts at all levels. Good organizational skills and attention to detail. Effective computer skills and proficiency with MS Word and Excel Basic database skills; Basic math skills. Bi-lingual (English/Spanish) skills may be required.