Service Technician II

Job TitleSecuritas Technology Corporation (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.ResponsibilitiesRespond to trouble tickets to ensure application uptime and system performanceWork individually and as a team to diagnose and resolve application issuesExecute preventative maintenance tasks to maximize application availability and identify system faultsPerform routine configuration changes (user permissions, application configuration, etc.)Document all system modifications through a digital change control tracking systemProduce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audiencePerform pre-deployment end to end testing of all upgrades and major modificationsPerform on site installations of software upgrades and major modificationsMinimum RequirementsHigh School diploma required or equivalentFamiliarity installing and troubleshooting low voltage equipmentStrong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarmsStrong working knowledge of Microsoft OfficeStrong written and verbal communications skillsWorking knowledge of network communications and IP addressingExcellent problem solving and analytical skillsExcellent time management skillsPositive attitude and strong work ethicCertifications in enterprise grade CCTV and Access Control systems a plusBenefitsHighly competitive salaryCompany training and industry leading certification programCompany VehicleCompany Cell PhoneMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.