Group Travel Specialist

Essential Duties and Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive and all-inclusive. Other duties may be required and assigned. Destination Selection Research and select appealing destinations and routes that align with the group's preferences and interests. Stay updated on travel trends, popular attractions, and unique experiences. Vendor Coordination Identify and contact all relevant vendors, including transportation providers, hotels, restaurants, tour guides, and activity organizers to negotiate contracts, rates, and payment terms to stay within budget. Ensure all vendor arrangements meet quality and safety standards. Itinerary Development Create detailed itineraries for each trip, including daily schedules, destination highlights, sample photographs and logistical information. Include specific details for all stops, such as activity durations, meal options, and transportation schedules. Ensure itineraries are accessible and clear for participants and incorporate contingency plans as needed. Trip Logistics and Management Organize group transportation (e.g., buses, flights) and ensure smooth connections between destinations. Handle participant special requests. Provide participants with pre-trip information, including packing lists, travel tips, and emergency contact details. Serve as the primary point of contact during trips to address any issues that arise. Budgeting and Record-Keeping Develop and manage trip budgets, ensuring cost-effectiveness without compromising quality. Maintain accurate records of trip expenses and vendor agreements. Post-Tour Analysis Gather feedback from participants to identify areas for improvement. Provide a summary report for each trip, including attendance, costs, and key insights for future planning.

Core Competencies: Operational Expertise: Awareness of travel industry and current trends. Creativity, attention to detail and ability to work independently. Familiarity with travel booking platforms and tools. Strong organizational and multitasking abilities. Financial Acumen: Experience in budget preparation, financial analysis.

Communication Skills: Excellent written and verbal communication. Ability to engage with a wide range of stakeholders, including staff, community members, and vendors. Customer Focus: Commitment to delivering high-quality services to participants. Strong problem-solving skills to address and resolve customer issues effectively. Understanding and empathetic approach to working with older adults, ensuring their comfort and satisfaction. Minimum Training and Experience Required to

Experience: Minimum 3-5 years of experience in travel planning, event coordination, or a related field.

Education: Bachelor's degree in hospitality, tourism, or a related field (preferred but not required).Proficiencies: Standard business software and all Microsoft Office Suite applications. A valid Missouri commercial driver's license is required

Working Conditions: Work is primarily performed in an office setting during weekdays approximately 20 to 25 hours per week. Flexibility to travel for multiple days and overnight occasionally to escort extended and some day trips. Must be able to lift up to 25 pounds and perform tasks in various weather conditions. The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify