Customer Service Supervisor 2026

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lake express high speed feryMuskegon (MI)

First-Line Supervisors of Passenger Attendants Coastal and Great Lakes Passenger Transportation

SENIORITY

Junior

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About the role

Customer Service Supervisor Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Supervisors for our upcoming season! Customer Service Supervisors work in the Milwaukee terminal to help our passengers have a safe, efficient, and fun experience! This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and overseeing our departure processes. CSSs may also have light call center work and assist in receiving deliveries. Lake Express' season runs from mid-April until the end of October.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.