Call Center Representative

Job TypeFull-time DescriptionJoin the CARCHEX Team as a Pre-Sales Phone Agent!Great conversations. Great teammates. Great earning potential.At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales TeamIf you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you. Why You'll Love Working at CARCHEXWe're proud to be recognized as an employer of choice: 12-time winner of The Baltimore Sun's "Best Places to Work" Named one of the "60 Best Companies to Sell For" by Selling Power A+ Rating with the Better Business Bureau Clear opportunities for career growth and advancement What You'll DoAs a Pre-Sales Phone Agent, you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation. In this role, you will: Connect with customers from across the country Build rapport through friendly, engaging conversations Ask qualifying questions and verify customer information Introduce customers to our vehicle protection solutions Seamlessly connect qualified customers with a Sales Representative Help create an outstanding customer experience every step of the way No cold selling-your role is to qualify interested customers and set them up for success. What You'll EarnStarting pay of $17.50/hour Weekly performance bonuses Typical earnings equivalent to $20.00-$26.25+ per hour Annual performance and compensation reviews with opportunities for increases Benefits & PerksWe believe great employees deserve great benefits. From Your First DayPaid training Supportive coaching and ongoing development A fun, team-oriented work environment Health & Financial BenefitsMedical, Dental & Vision Insurance Company-paid Life Insurance Voluntary Life Insurance Short-Term & Long-Term Disability Hospital Indemnity & Critical Illness Insurance Legal Insurance Pet Insurance 401(k) with a competitive company match Time OffGenerous Paid Time Off Sick & Safe Leave ScheduleFull-TimeMonday-Friday 8-hour shifts Choose from: 9:00 AM - 6:00 PM10:00 AM - 7:00 PMOvertime opportunities available Convenient Hunt Valley LocationWork from our modern headquarters in Hunt Valley Towne Centre, featuring: Free parking Easy access to Light Rail Walkable restaurants, coffee shops, retail, and fitness centers Requirements We're looking for positive, motivated people who enjoy helping others. You'll be a great fit if you have: A confident and enthusiastic phone presence Strong communication and listening skills Basic computer proficiency A willingness to learn and accept coaching A positive attitude and strong work ethic A friendly, patient, customer-first approach Ready to Start Your Career?If you're looking for more than just a job-if you're looking for a company where you can build a career, earn competitive pay, develop valuable skills, and work with an award-winning team-CARCHEX wants to hear from you.Apply today and discover why CARCHEX continues to be one of the best places to work and grow your career!