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David Careers

ServiceNow ITSM Integration SME

Posted 2 days ago

diverse lynxChicago (IL)
Computer Systems Engineers/ArchitectsComputer Systems Design Services

SENIORITY

Lead

SALARY

$100,000 - $150,000 per year

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About the role

Job DescriptionJob Description Salary Range: $100,000 to $150,000/Annum benefits Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations. " Design and implement integrations between ServiceNow and third-party applications. " Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server. " Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps. " Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms. " Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes. " Analyze integration requirements and define appropriate integration architecture and data flows. " Map data fields between ServiceNow and external applications. " Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys. " Troubleshoot integration failures, data synchronization issues, API errors, and performance problems.

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