Field Service Engineer (Medical Device) (Atlanta, GA based Field role))
$37.35 - $63.45 per hour
ApplyField Service Engineer (Medical Device) (Atlanta, GA based Field role))
Posted 2 days ago
SENIORITY
Senior
SALARY
$37.35 - $63.45 per hour
About the role
- Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
- Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
- Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.
- Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
- Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
- Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
- Assist the quality team with data collection and timely reporting to facilitate performance analysis.
- Understand how the assigned program integrates with system.
- Manage service parts inventory levels
- Complete all required documentation in service tool (SFDC) same day as service
- Responsible for editing, writing, and modifying Service and Training manuals and SOPsAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
- BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience 2-5 years relevant experience technical field service experience
- Ability to travel up to 75% of time
- Must be highly motivated and have strong problem-solving ability
- Excellent verbal and written communications skills
- Must have good technical writing abilitiesEEO Policy Statement
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this
