Sr PM, Launch Ops, Amazon Freight Partner

DescriptionWould you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon's sustainability goals? If you have strong customer focus, great instincts, and a drive to build new mechanisms that enable program scale, you may be just right for this Senior Program Manager role on the AFP Marketing, Acquisition and Experience team. Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential.Our team is looking for a Sr. Program Manager who can build and scale mechanisms to support internal readiness for product, process, and service launches. In this highly cross-functional role, you will lead and influence across business teams to meet your program goals. You will identify and mitigate risks that will negatively impact our partners/drivers, remove roadblocks and provide alternate solutions that provide the best customer experience. You will set objectives, analyze data, execute on your plans, and drive quantifiable continuous improvement.Key job responsibilitiesThis role requires building mechanisms for communication and working models across teams, and will require the ability to influence others. Job responsibilities include:* Designing and documenting a scalable launch process* Driving complex projects focusing on results and metric measurement to launch flawlessly and on time* Partnering with initiative owners and using influence to ensure requirements for new launches are met* Developing a perfect launch metric, including escalations data, and tracking our performance against it* Conducting retrospectives to identify opportunities to further improve our launch process* Removing roadblocks, and identifying and mitigating risksAbout the teamOur team embraces the entrepreneurial spirit in how we work. We build and iterate innovative customer solutions in a fast-paced, collaborative, creative environment.Basic Qualifications- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree or equivalentPreferred Qualifications- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .USA, TN, Nashville - 104,100.00 - 155,400.00 USD annuallyUSA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually