Customer Service Representative

Posted today

albert groupHighland (IN)

Customer Service Representatives Jewelry Retailers

SENIORITY

Entry

SALARY

$15.00 to $20.00 /hour

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About the role

Customer Service Representative Albert's Diamond Jewelers in Schererville, IN, USAAlbert's Diamond Jewelers is looking for customer service representatives who loves to WOW each and every customer! You are exceptional at anticipating needs and wants of our guests. You enjoy dazzling and delighting each customer. You have prior success in customer service in a retail industry. You are effective with working with various communication styles and can close each transaction with positive experience. You have exceptional listening and communication skills and can quickly develop relationships with people. Prior jewelry experience is a plus. We provide extensive training in jewelry product knowledge.

Key Responsibilities include:

Commitment to delivering exceptional, red carpet service- known as the "Albert's Experience"Be a problem solver for difficult situations when necessary (balancing responsibility for customer care with responsibility for company assets)
Establish and maintain guest relationships through effective communication as it relates to store events, promotions etc. and with follow up calls, thank you notes, special notes, as well as birthdays and anniversaries
Effectively assists guests with jewelry or watch repair
Demonstrates the ability to transform a service visit into a sales visit by identifying the additional needs of the guest
Demonstrates knowledge of point-of-sale transactions which would include sales, returns, payments, gold buys, pawns, trade-ins, lay-a-ways, repairs
Must be flexible in availability and be willing to work during peak times
About Albert's Diamond Jewelers:

Albert's Diamond Jewelers is a treasured Chicagoland jewelry shopping destination, located in Northwest Indiana. Established in 1905, Albert's has grown to one of the largest and most successful family-owned jewelers in the entire country. In an often fast-paced world, Albert's team prides itself on remaining steadfast in our commitment to creating a warm and personal experience for every individual who walks through our door. Times may change, but our dedication to the very best in customer care and attention never will. We are committed to both our customers and our community. We are dedicated to creating a shopping experience that allows those who visit Albert's Diamond Jewelers to enter as customers but leave as members of the Albert's family. Our special relationships with world renowned designers allow us to stay ahead of the latest trends in jewelry design and timepiece innovations. Albert's offers the most prestigious brands including Cartier, TAG Heuer, Breitling, Verragio, David Yurman, Roberto Coin, and Mikimoto. Company website: http://www.albertsjewelers.comCompany address: 711 Main Street, Schererville, IN 46375 Job Types: Full-time

Salary: $15.00 to $20.00 /hour

Benefits:

401(k)401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Compensation package: Commission pay

Work Location: In person

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