Business Process Strategist

We are seeking a Business Process Strategist to support large-scale digital transformation initiatives within a public-sector environment. This role focuses on improving and expanding a modern licensing and case management platform built on Salesforce Public Sector Solutions . The strategist will partner with cross-functional teams, IT organizations, and external vendors to optimize business processes, support system integrations, and improve data-driven decision-making across multiple programs. Scope of Work Expand existing licensing functionality to support new license types, including: Home and Community-Based Services (HCBS) Foster Care Early Intensive Development and Behavioral Intervention (EIDBI) Uniform Service Standards (USS), and others Support development of legal appeals case management features Enable integrations with enterprise systems and external platforms Enhance case management and product success capabilities Improve data pipelines into an Azure-based Data Lakehouse Support additional strategic priorities as identified Key Responsibilities Analyze existing business processes to identify inefficiencies, gaps, and risks Collect and assess data related to process performance, cost, and user experience Benchmark workflows against industry and public-sector best practices Design, document, and optimize scalable and standardized business processes Create workflow diagrams using tools such as Visio, Lucidchart, or BPMN tools Facilitate stakeholder workshops and process improvement sessions Translate business needs into actionable requirements for technical teams Lead change management activities to support adoption of new processes Develop training materials and support knowledge transfer Collaborate with IT teams to align process improvements with technology solutions Define KPIs and metrics to measure ongoing process effectiveness Required Experience & Qualifications 5–8 years of experience in business process analysis, workflow design, or operational improvement Strong ability to align process initiatives with organizational strategy Proven experience working across multiple departments and stakeholder groups Background leading process change initiatives and adoption strategies Familiarity with public-sector regulatory environments and operational standards Exposure to process automation, ERP systems, CRM platforms, and analytics tools Excellent communication and facilitation skills