Customer Support Engineer, AI/GPU Infra
sf computeMillbrae (CA)
Customer Support Engineer, AI/GPU Infra
Posted today
sf computeMillbrae (CA)
Computer User Support SpecialistsComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
SENIORITY
Mid
About the role
San Francisco Compute seeks a customer-facing support engineer to help enterprise customers run workloads on GPU/AI infrastructure. You will own inbound tickets, triage issues across compute, networking, and platform layers, and communicate clearly under pressure. This role requires 3–5 years in technical support, strong Linux and scripting skills, and a calm demeanor in incident situations. You will work across time zones as part of a 24/7 coverage model and contribute to runbooks and knowledge
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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