Help Desk Technician
addison groupColorado Springs (CO)
About the role
Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO - Please apply to be considered! Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities.
Responsibilities:
• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.
Technical Skills:
Office 365 administration experience preferred. Active Directory knowledge is preferred. Familiarity with networking devices and appliances. Ninja One RMM and Autotask PSA Experience preferred.
Professional Skills:
Exceptional written and oral communication. Excellent customer service orientation. Strong problem-solving abilities. Exceptional interpersonal skills, focusing on rapport building, listening, and questioning. Ability to work under moderate supervision.
Certifications:
CompTIA A+ and/or CompTIA Network+ preferred. Other: Valid Driver's License is required for travel to customer locations.
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