Senior Manager, Pre- & Post-Delivery Communications

Posted yesterday

applied labsBrooklyn (NY)

Transportation, Storage, and Distribution Managers Local Messengers and Local Delivery

SENIORITY

Mid

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About the role

Wayfair is seeking a Senior Manager, Pre-Delivery & Post-Order Communications Journeys in Boston to lead the strategy and execution of customer communications across pre-ship, in-transit, delivery, and post-delivery stages. You’ll manage a team of Managers and Senior Analysts to drive measurable improvements and align with Service, Operations, Product, and Fulfillment teams. The role emphasizes data-driven decision making, cross-functional leadership, and applying AI/automation to improve the

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