Technical Support Operations Lead (24/7)
symboticNew York (NY)
About the role
Symbotic is seeking a Technical Support Supervisor to lead the day-to-day delivery of Technical Support across active customer sites. You will guide the team, ensure SLA adherence, and act as Duty Manager for high-priority incidents, coordinating cross-functionally to enable engineers to resolve issues efficiently. The role emphasizes leadership, operational execution, and continuous improvement, with a vision to elevate customer satisfaction and system reliability in a 24/7 environment.
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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