Head of End-to-End Customer Journeys & Governance

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united states 2 avis budget car rentalBoonton (NJ)

General and Operations Managers Administrative Management and General Management Consulting Services

SENIORITY

Manager

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About the role

Avis Budget Group is seeking a Director of Customer Journey Design & Governance to lead end-to-end journey governance and continuous improvement within the CX organization. You will translate customer insights into CX improvements, reduce friction, and drive better business performance in collaboration with Operations, Fleet, Digital, Marketing, and CVC. You will chair the CX Council, define standards, and set the roadmap for journey improvements with measurable impact on NPS and operational

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