Senior Manager, AI-Driven Customer Support Operations

Posted 4 days ago

mckessonBrooklyn (NY)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

McKesson is seeking a strategic and results-driven Senior Manager, Customer Support Operations to lead and transform our Tier 1 Customer Support organization for MAPS. In this role, you will drive operational excellence by creating a proactive, data-driven, and AI-enabled support model that enhances customer experience, reduces customer effort, and accelerates issue resolution. You will partner cross-functionally with Product, Engineering, Operations, and advanced support teams to improve #J-18808-Ljbffr

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