Hybrid CS Leadership: Strategic Customer Success Director

Posted yesterday

equifaxLouisville (KY)

Sales Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

Apply

About the role

Equifax, Inc. in Louisville, KY is seeking a Director of Customer Success to lead 3-5 CSMs, driving renewal and expansion across ~60 contracts worth over $100M. You will shape customer health using qualitative and quantitative measures to maximize value for public safety partners. This hybrid role requires strategic leadership, cross-functional collaboration with Sales, Ops and Tech, and experience with CRM systems like Salesforce. Travel up to 25% is expected.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.