Customer Service Representative - SAP and Order Fulfillment

Posted today

rose internationalFoxboro (MA)

Customer Service Representatives Industrial Supplies Merchant Wholesalers

SENIORITY

Junior

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About the role

Job TitleJob Description Education: High School Diploma or Equivalent Qualifications/Skills/Experience:

Fast learner willing to travel periodically for training opportunities.
Excellent verbal and written communication skills.
Ability to prioritize work, work independently, and meet deadlines.
Strong relationship-building skills with both internal and external stakeholders.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Microsoft Windows operating systems.
Experience with Microsoft Word, Microsoft Excel, Microsoft AccessSAP experience. Top Skills:
Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc.
SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
Strong MS Office use. Job Responsibilities:
Interface with internal and external customers.
Coordinate activities with Schneider functional areas including:
Manufacturing
SalesDistributionField Service
Handle customer complaints and inquiries accurately and promptly, including:
Order status
Production updates
Delivery inquiries
Billing inquiries
Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding:
Product selection
Order placement
Delivery schedules
Expediting requests
Proactively solve customer issues to improve customer satisfaction and relationships.
Provide product information, including some technical information when necessary.
Systems and Software
Utilize and maintain data in:
SAPQuote to Cash
IntranetBuy Automation
ExtranetShared Drives
External Account Websites

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.