BDC Agent - Quick Lane

Position Overview: The Quick Lane BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth experience for customers seeking maintenance services such as oil changes, tires, batteries, and routine vehicle care. This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable working with phone, text, and digital communication.

Key Responsibilities: Answer inbound calls, texts, and online inquiries for the Quick Lane service department Schedule and confirm service appointments efficiently Perform outbound calls to follow up with customers and promote maintenance services Provide accurate information about Quick Lane services, pricing, and availability Coordinate with advisors and the Quick Lane team to ensure appointment readiness Maintain accurate records in the dealership CRM system Deliver a friendly, professional customer experience with every interaction Qualifications Previous BDC, call center, or customer service experience preferred Automotive service or dealership experience is a plus but not required Strong communication and phone skills Comfortable using CRM systems and basic computer software Excellent organization and multitasking abilities Positive attitude and strong work ethic Benefits Competitive pay + performance bonuses Health, dental, and vision insurance 401(k) with company match Paid time off Employee discounts on vehicles and service Opportunities for advancement within a growing dealership Why Join Gary Crossley Ford? At Gary Crossley Ford, we invest in our people and provide the tools and support needed to succeed. If you're looking for a career with growth potential in the automotive industry, we'd love to hear from you.